Everything you need to know about the Rental Housing Tribunal

The Rental Housing Tribunal is an important resource for tenants who are experiencing difficulties with their landlords. It offers a cost-effective and efficient way of resolving disputes without the need for legal action. If you're a tenant who is facing challenges with your landlord, consider filing a complaint with the Rental Housing Tribunal.

The Rental Housing Tribunal (RHT) is an essential dispute resolution body in South Africa that helps tenants and landlords resolve disputes without having to go through expensive and time-consuming legal action. 

What is the Rental Housing Tribunal?

The Rental Housing Tribunal is an independent body established in terms of the Rental Housing Act, 1999 (Act No. 50 of 1999). The RHT is responsible for resolving disputes between tenants and landlords regarding rental properties. It aims to promote fairness and stability in the rental housing sector and protect the rights of both tenants and landlords.

How can the rental housing tribunal help me?

The Rental Housing Tribunal can help you if you have a problem with your landlord. They can help you talk to your landlord and make sure that you get treated fairly. They can also give you advice about your rental agreement, i.e  how much your rent should be, and other things related to renting. If your living conditions are not safe or clean, they can help you fix the problem and make sure that your rental property meets regulation standards. 

How does the Rental Housing Tribunal work?

If you have a complaint or dispute with your landlord, you can file a complaint with the Rental Housing Tribunal. The process involves filling in a complaint form and providing all the necessary documentation to support your case. The Rental Housing Tribunal will then investigate the matter and provide a decision.

What authoritative power does the Rental Housing Tribunal have?

The Rental Housing Tribunal has the power to order landlords to fix maintenance issues, refund rental deposits, and even terminate leases in some cases. It can also make decisions on disputes relating to rental increases, evictions, and breaches of lease agreements.

How long does the Rental Housing Tribunal take to resolve complaints?

When someone makes a complaint, it usually takes about three months to solve the problem. This is a faster option than going to court, which can take many months or even years to solve a problem. During this time, a landlord cannot make a tenant leave and the tenant must still pay rent.

What are the procedures for filing a complaint with the Rental Housing Tribunal?

It's important to follow the correct procedures when filing a complaint with the Rental Housing Tribunal. You'll need to provide all necessary documentation to support your case, including the lease agreement, proof of rental payments, and any communication with your landlord. You'll also need to attend any hearings or meetings scheduled by the Rental Housing Tribunal and provide evidence to support your case. Find relevant forms here

Will it cost me to file a complaint at the Rental Housing Tribunal?

It does not cost anything to use the Rental Housing Tribunal. It is a free service. You do not need to hire a lawyer to help you (like in some courts). 

April 12, 2023
Jono Bosman

I am a UX researcher at OpenUp. My role is to ensure that projects research documentation is up-to-date, and that information is being collected, analysed and relayed back to the team for the informed decisions to be made.

Jono Bosman
Jono Bosman
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